Holiday Office Hours
Week of 12/15-12/19:
Normal Operating Hours M-F 830am - 500pm
Week of 12/22-12/26:
Open Monday and Tuesday 830am - 500pm (closed for Lunch 100-200pm)
Closed 12/24 - 12/26
Week of 12/29 - 1/2:
Closed 12/29 - 1/2
One of the most important items you will need at the University of Delaware is your official identification card (the i-card). Your card identifies you as a member of the University of Delaware community and is the official identification card of the University of Delaware. Your ID card will be a part of your everyday life on campus and is used to access many of the services on campus.
UD#1 Cards are still valid but can be replaced free of charge when you surrender the card to the ID Office, provided you meet eligibility requirements to be issued a replacement.
Your ID card is not transferable. Any ID card being used by an individual who is not the authorized cardholder is subject to confiscation by University personnel. Any attempt to use another individual's ID card is a violation of University policy and subject to action by the Office of Student Conduct. The card must be presented to University personnel on demand and to access University services and facilities.
University ID cards may be collected and held as collateral for the temporary use of equipment, services, etc. and held by University Staff. Tampering with the ID card and/or making color reproductions is prohibited.
Frequently Asked Questions
General Card Information
1. Am I eligible for a UD ID card?
All enrolled students are eligible to obtain a University of Delaware ID Card. Eligibility for Faculty/Staff members is determined by their personnel class. Spouses of University Faculty and Staff are also eligible for a University ID card, provided the University-affiliated individual is eligible. For new Spouse Card Requests, A "White" Authorization card from HR - Payroll & Benefits is required. White cards are available from Payroll and Benefits, located on the 2nd Floor of 413 Academy Street. Both parties must be present and must show a valid ID with photo (e.g. the University employee- his or her UD card; spouse - a valid driver's license or passport).
Visiting scholars, temporary employees, special groups and other department associates may also be eligible for a 'Department card' upon request by their unit. These 'Department' cards may be requested by filling out the Department Card Request Form.
University community members must bring government-issued photo identification to the ID Card Office to obtain a new ID card.
2. What does the card do?
The identification card may be used to access such services and facilities as parking and fitness centers, student activities and voting, the dispensary and student health services, athletic facilities and events, dining meals and points, laundry, and copiers with UD1 FLEX. Cardholders can also arrange access to STAR© (previously MAC©) through a PNC Bank Account.
The library and University Bookstore systems are interfaced to read the i-card. You can use your card to check books out of the library or pay for books at the bookstore (whether with FLEX, STAR© or from a scholarship or student loan disbursement to your student account).
Eligibility for these applications is determined by cardholder classification (determined by the Office of the Registrar/Human Resources) and account balance.
3. When do I have my UD ID Card made?
All eligible University students, faculty and staff are issued ID Cards through the ID Card Office, located in the Student Services Building.
- New undergraduate students receive their ID Card at New Student Orientation.
- New graduate students are eligible to receive their card once they are admitted and active in UDSIS.
- Continuing Education cards do not have photos and are mailed prior to the start of students' first Continuing Education term.
- Faculty and Staff obtain their cards at the ID Card Office after employee onboarding is completed.
- Department cardholders can visit the office once their departmental contact has received email confirmation that the card request has been processed.
- Spouses of card-eligible University faculty and staff may obtain a card by visiting the ID Card Office with the University-affiliated individual. For new Spouse Card Requests, A "White" Authorization card from HR - Payroll & Benefits is required. White cards are available from Payroll and Benefits, located on the 2nd Floor of 413 Academy Street. Both parties must be present and must show a valid ID with photo (e.g. the University employee- his or her UD card; spouse - a valid driver's license or passport).
Student Services Building (Map)
30 Lovett Avenue
Newark, DE 19716
Regular office hours are Monday-Friday, 8:30 am - 5:00 pm.
Contact us at (302) 831-2273 or email@example.com
5. What do I do if I lose my card?
Cards that are lost or stolen can be replaced with proper identification. A replacement fee of $25 is charged. For students, this fee can be paid by FLEX or a charge to the student's account. For faculty/staff members and other members of the University community, the fee can be paid by FLEX, cash or check.
If a lost or stolen card is recovered before a replacement is issued, you may reactivate the card with proper identification at the Student Services Building.
If you find a University ID card, it should be turned in to the ID Card Office.
6. How do I report my card as lost/stolen?
Lost/stolen cards can be deactivated by calling (302) 831-CARD (2273). This action will prevent unauthorized use of your card. Cardholders will need to enter their UDID and PIN to suspend their card. If that information is not known, an email should be sent to firstname.lastname@example.org to report the card as lost.
7. How does the i-card work?
A digitized image of the cardholder appears on the card, along with the cardholder's name, UDID and classification. A half-inch encoded HICO magnetic stripe is read by the various system card readers on campus, retrieving the cardholder's privileges, access and security.
Care / Usage
8. What happens if my card doesn't work?
To obtain a replacement ID card for the damaged card, the cardholder must continue to meet the card eligibility criteria. You must surrender the damaged card at the time of issuing a new card. There is no fee for replacing a damaged card.
9. How should I care for my card?
- Don't carry your card in your pants pockets unless it is in a wallet or some other type of protective case.
- Don't leave your ID card on your food tray. You might end up throwing it away.
- Don't wash your card.
- Don't store your card where it will touch other magnetic stripes.
- Don't bend your card.
10. Can I punch a hole in my card?
Punching holes (for hanging, etc.), and burning (branding) are prohibited. These actions interfere with the electronic reading of the card and render them invalid.