Facilities Work Processes

Facilities Emergency

Immediate Repair of Items

Call 911 for life-threatening emergencies

  • Examples: Flooding and storm damage, leaking roof, broken window, no heating/cooling
  • Request Process: Call Fix-it @ 302-831-1141 or UDPD @ 302-831-2222
  • Responsibility and Funding: FREAS or Auxiliary (Two Book)

Corrective Maintenance

Repair of Existing Facilities

  • Examples: Clogged Drain, the light outlet is not working, broken ceiling tile, uncomfortable temperature
  • Request Process: Submit a Request for Service via Webforms or call 302-831-1141
  • Responsibility and Funding: FREAS Or Auxiliary (Two Book)

Request for Service RFS

Minor changes or additions to existing facilities

Work is funded by requestor department

  • Examples: Renovate lab, offices, etc.; install new equipment; add an electrical outlet, lights, etc.; mover request; events support
  • Request Process: Submit a Request for Service via WebformsRequired approval by the Dean, Business Officer, etc., before work can proceed.
  • Responsibility and Funding: Requestor

Capital Improvements

Construction of new buildings or substantial changes/renovations to existing buildings

Deferred Maintenance

Deferred capital replacement of facilities assets that have exceeded their life expectancy

  • Examples: Replace HVAC System Replace Chiller Replace roof
  • Request Process: Tracked and prioritized by FREAS; funding coordinated with Finance
  • Responsibility and Funding:FREAS; University & State Deferred maintenance Funds