University of Delaware

CITA Support


How do I report a problem?

CITA Work Request Form (CWR)

Current Work Request Queue

Facilities Computer Use Policy

What Should I Try First?

1. Restart Your Computer
2. See if you can recreate the problem
3. Write down the exact error message and what programs you were using when the
    problem occurred.

Tutorials and Helpful Links

Facilities Purchase Log Manual
Remote Desktop Connection
Setting Up UD Directory in Microsoft Outlook 2007
Facilities' Departmental Microsoft Training
Barracuda Spam Firewall - Retrieving Email Messages from Quarantine
Backing Up Your Files (Outlook Mail, Word, Excel, Access, PowerPoint)
How to Allow Others Access to Your Calendar
Having a web-based meeting?
Forwarding Your University of Delaware email @udel.edu to Your Facilities Outlook email @facilities.udel.edu
How to Add/Delete Network Printers to/from your User Account
How to Set Power Saving Features
Outlook Email and Calendar Tutorial
Outlook Web Access Tutorial
Setting Junk E-Mail Filter Preferences
Outlook Web Access (Facilities Users Only)
Set Your UD Account Username, Password and Forwarding
UD IT Help Center
             
Michael Parisi, Manager - Campus I.T. Associate IV
                                   Phone: (302) 831-6350
                                   Room 141H General Services Building 
Krzysztof Bakowski -       Campus I.T. Associate III
                                   Phone: (302) 831-3501
                                   Room 138 General Services Building 
Greg Aluise -                  Campus I.T. Associate II
                                   Phone: (302) 831-1348
                                   Room 141H General Services Building
Terri Lineback -              Campus I.T. Associate I
                                   Phone: (302) 831-4899
                                   Room 141 General Services Building