University of Delaware

Customer Service Center and Facilities Information Services

The Customer Service Center processes all customer requests and inquires related to Facilities, Real Estate and Auxiliary Services. The Facilities Information Services group is responsible for documentation, data collection and reporting. 

How to request help

For active alarms sounding in your building, please call UD Public Safety (302) 831-2222
For maintenance emergencies call (302) 831-1141

Request maintenance for UD buildings and grounds
Submit a Request For Service-Facilities for reimbursable work
Green Reservations
Repairs and Refunds for vending and laundry machines
Repair internet, cable TV, or phone
Fire extinguishers

The following information is required when reporting a problem in your workplace/residence hall:
1. Location of the problem 
2. Floor and room number (if applicable) 
3. Other location information if floor/room not available 
4. Your name 
5. Your phone and UD role (i.e.student, faculty, staff, etc.) 
6. Describe the problem in as much detail as possible
7. If applicable, note whether the problem has been reported previously.

Can't find it above? Call us: 302-831-1141 or email us at

System Status

Status of Work Orders



John Schwander

Customer Service Supervisor:
Vejsuwan Phommachanh 

Customer Service Representatives:
Theresa Yearwood
Maria Hernandez-Norris
Sean Surer

CMMS Administrator:
Michael Schlag

We also employ UD students as representatives

  • University of Delaware Facilities, Real Estate & Auxiliary Services Newark, DE 19716 USA
    Phone: (302) 831-1141 © 2004 - 2017 University of Delaware