Customer Service Center

The Customer Service Center processes all customer inquiries related to Facilities, Real Estate and Auxiliary Services.

How to request help

For active alarms sounding in your building, please call UD Public Safety (302) 831-2222
For maintenance emergencies call (302) 831-1141

Request maintenance for UD buildings and grounds
Submit a Request For Service-Facilities for reimbursable work
Green Reservations
Repairs and Refunds for vending and laundry machines
Repair internet, cable TV, or phone
Fire extinguishers

The following information is required when reporting a problem in your workplace/residence hall:
1. Location of the problem 
2. Floor and room number (if applicable) 
3. Other location information if floor/room not available 
4. Your name 
5. Your phone and UD role (i.e.student, faculty, staff, etc.) 
6. Describe the problem in as much detail as possible
7. If applicable, note whether the problem has been reported previously.

Can't find it above? Call us: 302-831-1141 or email us at

System Status

Status of Work Orders


Customer Service Center Staff

John Schwander

Vejsuwan Phommachanh 

Theresa Yearwood
Robert Mullen
Erica Damico

We also employee UD students as representatives

  • University of Delaware Facilities, Real Estate & Auxiliary Services Newark, DE 19716 USA
    Phone: (302) 831-1141 © 2004 - 2016 University of Delaware