Frequently Asked Questions
1. What number should I call to request maintenance services?
2. Where should I report a maintenance emergency?
831-1141 24 hours a day, 7 days a week
3. I’m not sure if my problem is an emergency. What should I do?
If you’re not sure, always contact the Facilities Operations Center at 831-1141
4. What if I have a maintenance emergency after normal business hours?
The Facilities Operations Center is staffed Monday thru Friday from 6:30am till 11:00pm and on Saturday and Sunday’s from 12 noon till 8pm; after these hours 831-1141 voice mail will give the caller the option to press”0” to be connected to our After Hours Personnel.
5. Can I contact a maintenance shop directly to request service?
No, all maintenance request must be entered through the Facilities Operations Center.
6. Can I submit a maintenance request online?
7. Do I have to pay for my work request?
Routine maintenance on campus is free of charge. All other (non-routine) work is generally billable. View our list of typical routine and non-routine work.
8. How do I check the status of my work request?
Call 831-1141; in many cases detailed information limited to whether or not the Service Request is still active or closed, and you will be directed to the appropriate person for follow up information.
9. My office/room is too hot/cold. What do I do?
Please note that the University has made a decision to save energy cost by raising the set temperature of University buildings to 76 degrees during the summer months and lowering the set temperature of the same buildings to 68 degrees during the winter months. If you believe that the temperature in your building/room is not within the acceptable range then please contact 831-1141 or email to Fixit@udel.edu
10. How do I order keys?
