What number should I call to request maintenance/custodial services or to report a maintenance/custodial emergency?
831-1141 24 hours a day, 7 days a week
The Facilities Operations Center is staffed Monday thru Friday from 6:30am till 11:00pm and on Saturday and Sunday’s from 12 noon till 8pm; after these hours 831-1141 voicemail will give the caller the option to press”0” to be connected to our After Hours Personnel.
I’m not sure if my problem is an emergency. What should I do?
If you’re not sure, always contact the Facilities Operations Center at 831-1141.
Who do I contact for pest control?
Can I submit a maintenance request online?
Do I have to pay for my work request?
Routine corrective maintenance on campus is free of charge. All other (non-routine) work is generally billable. View our list of typical routine and non-routine work.
How do I check the status of my work request?
Call 831-1141; in many cases detailed information limited to whether or not the Work Order is still active or closed, and you will be directed to the appropriate person for follow up information.
My office/room is too hot/cold. What do I do?
Please note that the University has made a decision to save energy cost by raising the set temperature of University buildings to 76 degrees during the summer months and lowering the set temperature of the same buildings to 68 degrees during the winter months. If you believe that the temperature in your building/room is not within the acceptable range then please contact 831-1141 or email to Fixit@udel.edu
How do I request custodial support for University programs and activities?
Can I contact a maintenance shop directly to request service?
No, all maintenance request must be entered through the Facilities Operations Center.
What are the hours of operations for the Custodial Services Office?
Custodial Services office is open from 8:00a.m. to 4:30p.m
What hours do the custodians work?
Custodians work as follows:
Most academic buildings are serviced from 5:00a.m. to 1:30p.m.
The following facilities are also serviced on the 2nd shift after 3:00p.m.:
Student Centers, Bob Carpenter Center, Ice Arenas, Morris Library and Carpenter Sports
Residence halls are serviced - 7-days a week from 8:00a.m. to 4:30p.m.; Saturdays and Sundays receive minimum
public area service.
Residential Custodial Managers
Conference facilities vary by location. Contact Custodial Manager for exact hours.
What happens in the residence halls on Saturday and Sunday?
There is a staff of 12 working on the weekends to pick up trash in the public areas, pick trash and clean traditional dorm and guest bathrooms.
What days does my trash receptacle get emptied?
Office area trash is emptied on either Monday, Wednesday & Friday or Tuesday, Thursday & Friday depending on the building schedule. Contact Custodial Manager for building cleaning schedule.
Office area trash is emptied depending on building schedule. Contact Custodial Manager
Clayton Hall & Wilmington Campus:
Office area trash is emptied daily.
How Do I Register?
Vehicles may be registered in person at the Parking Services Office. Hours of operation are 8 a.m. and 5 p.m., Monday-Friday. Be sure to take your photo identification. Students and employees may register on line at www.udel.edu/permits.
Why Can't I Have A Gold Permit If I Live On Campus? I Need One To Work.
As a resident student, you can't register for a regular commuter permit.
If you are a graduate commuting student or an undergraduate commuting student living outside the UD perimeter with 110 or more completed credits, you may apply for a Center for the Arts Garage, Gold, or Red permit. All other commuters may register for a Red permit. Graduate students are eligible for Perkins garage or Pearson Hall gate lot permits and graduate commuters are eligible for central permits.
Gold lots were established primarily for commuters, faculty, and staff who must drive to campus. Residents who need a car are assigned to specific lots, based on available parking space. Your resident parking permit is valid only in a specifically authorized lot during the day. It is also valid in non-restricted lots from 5 p.m. to 7a.m., Monday-Friday, and from 5 p.m. Friday to 7a.m. Monday. ( Parking regulations list some exceptions.)
If you enlist a friend to fraudulently register your car for an upgraded permit, you can both be fined.
You can't transfer your parking permit to anyone else. If someone offers to sell you one, DON'T BUY IT. It could be stolen.
What Do I Do If I Only Need A Car For A Couple Of Days?
All students and staff who don't normally park on campus can buy a day permit.
You are encouraged to ride in carpools. Permits for carpools allow you to park in all gold lots or the lot assigned. If you're a commuting student with less than 110 credits and live outside the UD perimeter, a carpool permit lets you park closer to the main campus. Each carpool member receives a set number of day passes.
What Should I Do If I Get A Ticket?
You can pay or appeal any University Notice of Violation within 15 days.
Don't ignore a ticket because your friends say you won't get caught. You will incur a late fee for every delinquent ticket, and your car can be towed at your expense.
What Should I Do If My Permit is Lost or Stolen?
Come to Parking Services and fill out a lost/stolen report as soon as possible. Citations issued on your permit will be your responsibility. There is a fee for replacement permits.
What Do I Do If My Car Breaks Down?
If you need to drive another car to campus, transfer your hangtag to the other vehicle or pick up a free alternate vehicle permit from the Parking Services Office or print one online. Whenever a car is disabled on campus, report it to University Parking Services or Police immediately. Disabled vehicles must be removed from campus within 24 hours.
Where Can I Park When Loading/Unloading?
When you're moving in and out of residence halls at the beginning and end of each semester, your vehicle may stand in a driveway adjacent to your residence hall for no longer than 30 minutes. Please be aware that it needs to be attended constantly by a licensed driver so that it can be moved in the event of an emergency. Parking in a fire lane is dangerous, and it's a violation of city ordinance.
Where Can Guests of Students Park?
Guests of students are asked to come to the Parking Services Office or create a guest account online to obtain a visitor parking permit for a fee. These permits are valid in all unrestricted parking lots after 5 p.m., and all day on weekends. During the business day visitor permits are valid in perimeter lots. Guests on campus for several days should store their vehicles in the perimeter lots.
Information Concerning Mopeds and Bicycles On Campus
Whether you drive a car, truck, motorcycle or moped, you'll need a parking permit. (Sorry, you can't store any of these vehicles in University buildings.)Motorized vehicles can not park in bike racks - this includes mopeds which should be in motorcycle spaces.
Your bicycle doesn't need to be registered with the Department of Public Safety. However, it's a good idea to keep a record of your bike's serial number or register it with Public Safety in case it's lost or stolen. Call 831-2683 for more information. Fire exits need to be kept clear. Consequently, bikes stored in stairways or other potentially hazardous areas will be impounded by the Department of Public Safety. Abandoned bikes will be impounded 48 hours after a bike removal notice is issued. To reclaim impounded bikes, visit the Department of Public Safety at 413 Academy Street. You'll need to prove ownership. You'll also be asked to pay a removal fee based on the labor required to impound your bike. The University assumes no responsibility for damage to impounded bikes or to locking devices. The University disposes of unclaimed bikes impounded longer than 90 days.
Bicycles may not be ridden inside University buildings at any time. When riding outdoors, bicycles must be operated in a manner which does not create a risk of injury or property damage.
Learn about and abide by state laws and city of Newark ordinances related to bicycles. Bike riding is forbidden on Main Street sidewalks and in some other areas of the city. Whenever you're riding a bike, give pedestrians the right-of-way at all times. Secure your bike with a substantial locking device and make use of University racks rather than lightposts, railings, or trees. Report any in progress bike theft or tampering to University Police at 911.
Information Concerning Skateboards and Rollerskate/blades On Campus
Rollerskating/blading and skateboarding are prohibited in University buildings.
Rollerskating/blading is only permitted on walkways and ramps when the operator does not create a hazard to themselves or others. Persons causing injury or property damage while engaged in the use of these devices will be held financially accountable.
Where is Parking Located:
Parking Services has moved to 147 Perkins Student Center.