Computing Operations

The mission of the Computing Operations team is to provide technology support to the entire Facilities, Real Estate & Auxiliary Services organization, and to help create a culture of forward-looking, technology-enabled excellence in the department.

Our team members provide personal computing support for the desktops, laptops, smartphones, tablets, and specialized devices used by staff members within the various departments.  We also administer the departmental server infrastructure through which the University community can fully utilize departmental resources securely and reliably.

A major part of our responsibility is to manage the hardware, operating systems, databases, interfaces and security for many critical systems including access control and intrusion-detection systems, fire alarm reporting systems, campus ID-card system, point-of-sale systems, HVAC and automated lighting systems, electric metering systems, event management and scheduling systems, parking systems, campus radio communication system, CCTV Infrastructure, the Maximo asset management system, and space management systems.

We also provide project consultation and management support for internal and external projects.  In addition, we directly manage the Facilities, Real Estate and Auxiliary Services Customer Service Center and the University of Delaware ONEcard office.

Computing Operations Staff

What should I try first

1. Restart Your Computer
2. See if you can recreate the problem
3. Write down the exact error message and what programs you were using when the problem occurred.

How to report a problem

Tutorials and Helpful Links

Installing AnyConnect VPN Client
Remote Desktop Connection
Setting up Iphone or Droid to use Outlook Email
Outlook Out of Office
How to Recall an Outlook Email Message
How To Set Bulk E-Mail Rule
How to Disable Outlook's Junk E-Mail (Use Barracuda only)
Maximo User's Printer Notification Settings
Archiving E-mail to a File
Burning Files to a CD
Outlook Profiles
Facilities & Supporting Services Purchase Log Manual
Setting Up UD Directory in Microsoft Outlook
Facilities & Supporting Services Departmental Microsoft Training
Barracuda Spam Firewall - Retrieving Email Messages from Quarantine
Backing Up Your Files (Outlook Mail, Word, Excel, Access, PowerPoint)
How to Allow Others Access to Your Calendar
Having a web-based meeting?
Forwarding Your University of Delaware email to Your Facilities Outlook email
How to Add/Delete Network Printers to/from your User Account
How to Set Power Saving Features
Outlook Email and Calendar Tutorial
Outlook Web Access Tutorial
Setting Junk E-Mail Filter Preferences
Outlook Web Access (Facilities Users Only)
Set Your UD Account Username, Password and Forwarding
UD IT Help Center 

  • University of Delaware Facilities, Real Estate & Auxiliary Services Newark, DE 19716 USA
    Phone: (302) 831-1141 © 2004 - 2015 University of Delaware