Facilities, Real Estate & Auxiliary Services IT Support

How do I report a problem?

What Should I Try First?
1. Restart Your Computer
2. See if you can recreate the problem
3. Write down the exact error message and what programs you were using when the
    problem occurred.

Tutorials and Helpful Links
Installing AnyConnect VPN Client
Remote Desktop Connection
Setting up Iphone or Droid to use Outlook Email
Outlook Out of Office
How to Recall an Outlook Email Message
How To Set Bulk E-Mail Rule
How to Disable Outlook's Junk E-Mail (Use Barracuda only)
Maximo User's Printer Notification Settings
Archiving E-mail to a File
Burning Files to a CD
Outlook Profiles
Facilities & Supporting Services Purchase Log Manual
Setting Up UD Directory in Microsoft Outlook
Facilities & Supporting Services Departmental Microsoft Training
Barracuda Spam Firewall - Retrieving Email Messages from Quarantine
Backing Up Your Files (Outlook Mail, Word, Excel, Access, PowerPoint)
How to Allow Others Access to Your Calendar
Having a web-based meeting?
Forwarding Your University of Delaware email @udel.edu to Your Facilities Outlook email @facilities.udel.edu
How to Add/Delete Network Printers to/from your User Account
How to Set Power Saving Features
Outlook Email and Calendar Tutorial
Outlook Web Access Tutorial
Setting Junk E-Mail Filter Preferences
Outlook Web Access (Facilities Users Only)
Set Your UD Account Username, Password and Forwarding
UD IT Help Center 
Michael Parisi 
Assistant Director, Computing Operations
Facilities, Real Estate & Auxiliary Services
Phone: (302) 218-0901
Room 110A General Services Building

Greg Aluise
Programming & Database Support
Phone: (302) 218-0902

Krzysztof Bakowski
Server & Infrastructure Support
Phone: (302) 218-0417

Earl Davis
Blackboard Support
Phone: (302) 275-3153
David Diefenbeck
Building Systems Server & Infrastructure Support
Phone: (302) 299-9541

Terri Lineback
Desktop & Customer Support
Phone: (302) 218-3512

Brian McMahon
Programming & Database Support
Phone: (302) 766-3359

Eric Remington
Programming & Databse Support
Phone: (302) 332-7370

Jennifer Szymanski (Nikki)
Desktop & Customer Support - CSSII
Phone: (302) 574-0856

Brandon Toole
ID Office Coordinator
Phone: 831-2759

John Schwander
Supervisor, Maint Customer Svc, Facilities-Maint & Op Cust Ser
Phone: 831-1987