Customer Service Center

The Operations Center serves as the focal point for all service calls going from the University community to the Facilities mechanics. All customer service issues are dealt with through this central location.

The Operations Center is responsible for the following activities:

• Provide a central call in point for the university community for all maintenance issues including academics, residential and conference facilities and dining facilities
• Dispatch all service calls out to all shops within Facilities
• Maintain the FIXIT system that allows customers an additional option to report maintenance problems to our office
• Process requests and send notifications for the Facilities Notification System.
  View Shutdown Policy, Request a Facilities Notification, or Current Facilities Notifications
• Serve as the university's Miss Utility site to ensure that proper stakeout procedures are followed prior to digging on campus sites
• Frequently Asked Questions (FAQ)
• Work Order Cost Report.

   

Contact Information:
Phone: (302)831-1141
Fax: (302) 831-6318
Email:  fixit@udel.edu

Routine Maintenance: FIXIT online form
Vending Machine: Refund/Request for Service Form
Request for Service: Web Forms/Facilities Work Request
Request for Estimate: Web Forms/Facilities Work Request
Request a Facilities Notification:  FNS Request Form

John Schwander
Operations Center Supervisor
302-831-1987