· Fix it requests (
fixit@udel.edu) are routine maintenance repairs to existing University owned property and equipment
· Requests sent via Fix-It email are primarily non-urgent and do not require immediate attention.
· Procedurally, all e-mails sent to Fix-It are handled in the same manner as a call placed to the Operations Center (831-1141). However, calls take precedence over e-mails, therefore making it imperative for the customer to place emergency requests by phone and not through Fix-It.
· Examples: interior door issues; outlet not working properly; light bulb replacement; areas need paint.
· Request For Service forms (sent via UD Webforms) are non-routine maintenance repairs, adding onto University-owned property and equipment.
· Request For Service forms require a departmental purpose code before any request is approved, as such repairs are reimbursable to the assigned Facilities shop and all costs are covered by the requestor.
· Request For Service forms are processed through an electronic database and sent to the appropriate shop via the Service Request System; as opposed to Routine Repair Service, however, each job is designated as an Ops & Maintenance Project.
· Examples: install motion sensor; hang/create signs; hang/create banners.
Network Services Request (831-6000)
· Network Services requests are handled through the University IT Department at 831-6000.
· Network Services is responsible for all phone, cable, and internet-related requests.
· Examples: Ethernet cable not working; no dial tone; television reception unclear.
